Public Offer / User Agreement

PUBLIC OFFER AGREEMENT

Online Store dq-dimash.shop

This agreement between the online store dq-dimash.shop (hereinafter referred to as the "Online Store") and the user of the Online Store services (hereinafter referred to as the "Buyer") establishes the terms and conditions for purchasing goods through the website dq-dimash.shop.

1. GENERAL PROVISIONS

1.1. Individual Entrepreneur “Dimash RM” hereby publishes this purchase and sale agreement, which constitutes a public offer in accordance with Article 447 of the Civil Code of the Republic of Kazakhstan.

1.2. This public offer (hereinafter the “Offer”) defines all the essential terms of the agreement between IE “Dimash RM” and any person who accepts this Offer.

1.3. The present agreement is concluded between the Buyer and the Online Store at the moment an order is placed.

1.4. The Offer may be accepted by any individual or legal entity located within the territory of the Republic of Kazakhstan who intends to purchase goods and/or services offered by IE “Dimash RM” through the Online Store at dq-dimash.shop.

1.5. By accepting the Offer, the Buyer unconditionally agrees to all of its terms and conditions in full, without exception.

1.6. Upon acceptance of the terms of this Offer, the individual or legal entity becomes the Buyer.

1.7. Acceptance (Accession) means the receipt by the Seller of a message from the Buyer expressing the intent to purchase goods under the conditions offered by the Seller.

1.8. The Offer, its appendices, and all additional information on goods and services of IE “Dimash RM” are published on the website dq-dimash.shop.

2. STATUS OF THE ONLINE STORE

2.1. The Online Store is the property of IE “Dimash RM” and is designed to organize the remote sale of goods via the Internet.

2.2. Transactions made through the Online Store are governed by this purchase and sale agreement (the public offer). Upon payment for an order in the Online Store, the Buyer acquires ownership of the goods under the terms of the purchase and sale agreement.

2.3. The Online Store is not responsible for the accuracy of the information provided by the Buyer when placing an order.

3. STATUS OF THE BUYER

3.1. The Buyer is responsible for the accuracy of the information provided when placing an order and for ensuring that it does not infringe on the rights of third parties.

3.2. The Buyer confirms acceptance of the Offer by checking the box “I accept the terms of service” during order placement.

3.3. Information provided by the Buyer is confidential. By submitting personal data on the website, the Buyer consents to its processing for the purpose of fulfilling this agreement. The Online Store uses this information solely to execute orders (for example, to send order status notifications).

3.4. Goods are purchased exclusively for personal, family, or household use and not for business purposes. Browsing the website, selecting goods, and placing an order are free of charge for the Buyer.

4. SUBJECT OF THE OFFER

4.1. Based on the Buyer’s orders, the Seller sells goods to the Buyer under the terms and at the prices specified in this Offer and its appendices.

4.2. Delivery of goods paid for by the Buyer is carried out by the Seller or a Carrier. The Buyer may also collect the goods independently from the Seller’s warehouse (self-pickup).

4.3. Relations between the Buyer and Seller are governed by the Civil Code of the Republic of Kazakhstan, the Law “On Consumer Rights Protection” No. 274-IV dated May 4, 2010, and other relevant legal acts.

4.4. Acceptance of the Offer by the Buyer constitutes full and unconditional consent to the Offer terms. Upon acceptance, the Buyer is deemed to have entered into a purchase and sale agreement with the Seller.

5. PROCEDURE FOR CONCLUDING THE PURCHASE AND SALE AGREEMENT

5.1. The Buyer may place an order independently on the Online Store website or through messengers or phone numbers indicated on the site.

5.2. When placing an order, the Buyer must provide:

Full name (for individuals) or full legal name and TIN (for legal entities);
Delivery address;
Contact phone number and email address.

5.3. The Buyer’s intent is expressed by submitting data through the order form or by sending an application via the Online Store manager or email.

5.4. The Online Store does not modify or correct Buyer information.

5.5. To receive a hard copy of the purchase and sale agreement, the Buyer may send a request by email or phone indicated on the website.

6. INFORMATION ABOUT GOODS

6.1. Goods are presented on the website through graphic images that are the property of the Online Store.

6.2. Each product image is accompanied by a description including the product name, size (if applicable), price, and specifications.

6.3. All informational materials on the website are for reference only and may not fully convey all product characteristics such as color, size, or shape. The Buyer should contact the Seller for clarification prior to purchase.

6.4. Upon request, the Online Store manager must provide the Buyer with additional information by phone or email.

6.5. If the Buyer purchases a product at a discounted price due to defects, they forfeit the right to claim those defects later.

6.6. The Buyer is informed that goods listed separately on the invoice are not considered a single set (kit).

7. PROCEDURE FOR PURCHASING GOODS

7.1. The Buyer may order any goods available on the website in any quantity, unless otherwise stated (for example, during promotions or if goods are discontinued).

7.2. Orders may be placed via the website, by phone, or through messengers.

7.3. Once an order is placed, the Seller confirms it by sending an email to the Buyer or by calling.

7.4. If the product is unavailable, the manager must notify the Buyer.

7.5. The Buyer may place a pre-order for temporarily unavailable goods.

7.6. If a product is unavailable, the Buyer may replace it or cancel the order.

7.7. The delivery period does not exceed 30 days and starts from the day after the Seller receives the Buyer’s order confirmation.

8. PRICE OF GOODS

8.1. Prices on the website are indicated in Kazakhstani Tenge per unit of product.

8.2. The Online Store reserves the right to change prices unilaterally; however, the price of an already paid order remains unchanged.

8.3. The total order price includes the catalog price, delivery cost, and, if applicable, the cost of carrying to the upper floors.

8.4. Information about delivery and payment terms is provided in the “Payment and Delivery” section of the website.

9. PAYMENT FOR GOODS

9.1. Payment methods and procedures are described in the “Payment and Delivery” section. Specific payment terms may be agreed with the manager.

9.2. For cash payments, the Buyer pays the Seller’s representative upon receipt of the goods.

9.3. Non-cash payments are made via bank transfer within three banking days. Upon receipt of funds, the delivery terms are confirmed.

9.4. The Buyer may choose any payment method available on the website.

9.5. All payments are made in Kazakhstani Tenge.

10. DELIVERY OF GOODS

10.1. Delivery methods, procedures, and timelines are detailed in the “Payment and Delivery” section.

10.2. Self-pickup:

The Buyer specifies the pickup date and time when placing the order;
Payment and collection occur at the Seller’s warehouse;
Ownership and risk pass to the Buyer upon receipt of the goods.

10.3. Delivery by the Seller:

Ownership and risk pass to the Buyer upon signing the delivery note or acceptance certificate.

10.4. Delivery by Carrier:

Ownership and risk transfer to the Carrier upon signing the delivery or transport waybill;
The Seller’s delivery obligations are deemed fulfilled upon handing the goods to the Carrier;
Delivery cost is calculated based on weight, volume, and destination.

10.5. The Buyer must inspect the goods upon receipt for quantity and quality.

10.6. The Buyer must verify the conformity of the goods to the invoice and ensure completeness.

10.7. By signing the delivery note, the Buyer confirms there are no claims regarding the external appearance or completeness.

11. WARRANTY

11.1. The warranty period for goods is six (6) months from the date of delivery to the Buyer, unless otherwise provided in a supplementary agreement.

11.2. The warranty does not apply to goods used for unintended purposes or in violation of operational rules.

12. RETURN OF GOODS

12.1. The Buyer may cancel the order at any time before delivery and return goods within fourteen (14) days after receipt.

12.2. Returns are accepted only if the goods retain their original packaging, condition, and purchase documentation.

12.3. Individually customized goods (specific size, design, etc.) are non-refundable.

12.4. Returns are accepted at the addresses listed in the “Contacts” section.

12.5. In case of return of goods of proper quality, the Seller refunds the paid amount excluding delivery costs within 15 days.

12.6. Refunds are issued in cash or by bank transfer to the Buyer’s account.

13. LIABILITY OF THE PARTIES

13.1. The Parties are liable in accordance with the legislation of the Republic of Kazakhstan.

13.2. The Seller is not liable for any damage resulting from improper use of goods purchased from the Online Store.

13.3. The Parties are exempt from liability for failure to fulfill obligations during force majeure circumstances.

14. OTHER CONDITIONS

14.1. Relations between the Buyer and the Seller are governed by the laws of the Republic of Kazakhstan.

14.2. The Parties may conclude a separate bilateral written agreement if necessary.

14.3. In case of questions or claims, the Buyer should contact:
IE “Dimash RM”
Address: 31 Cherepanova Street, Aktobe, Republic of Kazakhstan
Phone: +7 777 878 88 98
Email: info@dq-dimash.shop

14.4. This agreement becomes effective upon acceptance by the Buyer and remains valid until all obligations are fulfilled.

14.5. All disputes and disagreements shall be resolved through negotiation, and if unresolved, may be submitted to court.

14.6. The Online Store reserves the right to expand or limit the product range, regulate purchase access, and suspend or terminate the sale of any goods at its discretion.

15. SELLER’S ADDRESS AND BANK DETAILS

Individual Entrepreneur “Dimash RM”
Legal address: 31 Cherepanova Street, Aktobe, Republic of Kazakhstan
Individual Identification Number (IIN): 710106300103
Bank account (KZT): KZ616017121000011351
Bank: JSC “Halyk Bank of Kazakhstan”
BIC: HSBKKZKX
Bank BIN: 940140000385